ASOS has shaken up its returns policy, and shoppers who send back cheaper orders could be left out of pocket. The fashion giant has introduced a new returns rate rule, which is designed to tackle ...

ASOS has announced it will provide more "transparent" explanations regarding which customers face charges for returns and which do not. Shoppers with a return rate exceeding 70% will no longer benefit ...

14:38, Tue, Jan 6, 2026 Updated: 14:38, Tue, Jan 6, 2026 Anyone who reguarly shops on ASOS has been urged to take note of a change to its refunds policy. The online fashion and beauty retailer, which ...

Asos has updated its returns policy to try and crack down on the number of “serial returners” using the website. This area is reserved. Please subscribe for full access to Drapers digital editions. If ...